Terms & Conditions

Effective Date: 09/03/2025

1. Introduction

This document outlines the Terms and Conditions (“Terms”) governing all services provided by Integrity Movers, LLC (“Integrity Movers,” the “Company,” “we,” or “us”) to you, the customer (“Customer” or “you”). By booking or using our moving, storage, or related services, you acknowledge and agree to these Terms. These Terms are intended to be easy to understand and are written in plain English, while still being legally enforceable. If any portion of these Terms is found to conflict with applicable law, the law will prevail to that extent and the remainder of the Terms will remain in effect. These Terms, together with any written Bill of Lading or service order we provide for your move, constitute the entire agreement between you and Integrity Movers regarding the services described herein. No oral promises or representations will modify these Terms; any changes or special arrangements must be in writing and signed by an authorized representative of the Company.

2. Services Covered

Integrity Movers is a full-service moving company based in Michigan. Our services include, but are not limited to, the following:

• Residential Moving: Professional moving of household goods for homes, apartments, and other residences. This includes local moves within Michigan and long-distance moves to or from Michigan.
• Commercial Moving: Relocation services for offices, retail stores, and other businesses, handled with minimal downtime.
• Long-Distance Moving: Interstate or long-haul moving services, transporting your goods safely across state lines or over 40+ miles within Michigan (in compliance with relevant federal or state regulations).
• Packing and Unpacking: Trained crews can carefully pack your belongings, as well as unpack at the destination as needed. We use quality packing materials and techniques to protect your items. If you pack items yourself, please ensure they are properly protected; note that our liability for items you pack may be limited (see Section 11 on Valuation & Liability).
• Storage-in-Transit (SIT): Short-term storage of your goods in a secure facility when an immediate delivery to the destination is not possible or desired. This service is often used when there’s a gap between your pickup and delivery dates (see Section 13 on Storage for terms).
• Long-Term Storage: If you need longer storage, we offer warehouse storage solutions for your household or commercial goods. Separate fees and terms may apply for long-term storage beyond short-term SIT.
• Junk Removal and Disposal: Removal and proper disposal of unwanted items, furniture, or debris as requested. Important: By using our junk removal service, you certify that you have the right to dispose of the items given to us. Once we remove an item for junk disposal, you relinquish ownership of that item, and we are not responsible if you later change your mind. We will dispose of or recycle items at our discretion and in accordance with law.
• Senior Moving Services: Integrity Movers specializes in assisting seniors with relocation, downsizing, and transitions into assisted living or senior communities. These services may include careful packing and unpacking, moving belongings within the same community, coordinating with family members, property managers, or estate sale services, and providing extra support for items of sentimental value. Senior moving projects are handled with additional attention to detail and respect for the unique needs of older adults and their families.

All services are subject to availability. We strive to perform services in a timely and professional manner consistent with industry standards and applicable regulations. Specific details of the services (such as the number of movers, trucks, estimated hours, special equipment, etc.) will typically be described in your moving estimate and/or Bill of Lading.

3. Estimates and Booking

When you contact us for a move, we may provide an estimate of the anticipated charges. All estimates provided by Integrity Movers are non-binding unless expressly identified in writing as a “binding estimate.” Our standard estimates (including those given in-person, over the phone, or online) are for your planning convenience and are not a guaranteed fixed price for the job[1]. The actual cost of your move is determined by the tariff rates (our price list for services and hourly rates) and the actual services and materials provided during the move, which may change based on conditions on moving day. For example, additional items or packing services not originally discussed, longer carry distances, obstacles, or other unexpected factors can increase the time, labor, or materials required, thus increasing the final cost. We encourage customers to be as detailed and accurate as possible during the quote process to receive a realistic estimate.

Reservation of Moving Date: We often require a deposit to secure your moving date (see Section 4 on Deposits). Your move is not confirmed on our schedule until the required deposit is paid and we have issued a confirmation. We operate on a first-come, first-served basis for scheduling. Early booking is recommended, especially for weekends or end-of-month dates, which are peak moving times.

Bill of Lading: Before loading your goods, you will receive a Bill of Lading or service agreement to sign. The Bill of Lading is the official contract for the move (incorporating these Terms) and will reflect the services requested, any special instructions or valuation coverage you selected, and the start time and date of the move[1]. It may also list an inventory of your items or boxes. Please review it carefully and keep a copy for your records. Any issues or changes about your order should be addressed before signing the Bill of Lading. If you require changes (e.g., adding or removing services or items) shortly before the move, notify us as soon as possible so we can adjust the plan and, if necessary, update the estimate.

4. Deposits

To reserve a moving date and time, Integrity Movers may require a booking deposit. The deposit amount and due date will be communicated at the time of booking. Deposits are generally paid by credit/debit card or other accepted methods and are applied toward your final bill for the move. The deposit confirms your commitment to the scheduled move and in turn, we commit to reserving the crew, truck, and resources for your job on that date.

Deposit Refunds and Forfeiture: If you need to cancel or reschedule your move, please refer to Section 5 (Cancellation and Rescheduling) for how your deposit is handled. In summary, deposits are typically refundable if you cancel with sufficient advance notice, but may be forfeited (in part or in full) if you cancel on short notice or fail to be present for your move appointment. If you reschedule to a new date, we may, at our discretion, transfer your deposit to hold the new date, or require a new deposit (especially if the rescheduling occurs too close to the original date or beyond a certain timeframe). See Section 5 for details.

5. Cancellation and Rescheduling

We understand plans can change. However, because we set aside resources for your move, cancellations or last-minute schedule changes can result in lost opportunities to serve other customers. Our cancellation and rescheduling policy is as follows:

• Cancellation Notice: If you decide to cancel your move, please provide as much advance notice as possible. Cancellation requests should be made in writing (email is acceptable) and confirmed by us.
• Cancellation 5 or more business days before the move: In most cases, we will refund your deposit in full if you cancel at least five business days prior to your scheduled move date.
• Cancellation 2–4 business days before the move: A cancellation made within this window may result in forfeiture of some or all of your deposit, depending on the circumstances and our ability to rebook the slot. We reserve the right to retain your deposit as a late cancellation fee.
• Cancellation 1 business day or less (including same-day cancellations): If you cancel on the day before or the day of the move (or fail to be present when our crew arrives, effectively cancelling by “no-show”), you will likely forfeit 100% of the deposit. In addition, if our crew has arrived at your origin location and is unable to perform the move due to your cancellation or your absence, you may be charged a minimum fee to cover the crew’s time and travel. This fee could be up to a typical minimum charge (for example, a 2-hour labor charge) or as otherwise stated in your confirmation.
• Rescheduling: If you wish to change your moving date or postpone the move, please notify us as early as possible.
• Rescheduling with sufficient notice (generally 2+ business days in advance): We will make every effort to accommodate a new date, subject to availability. Your deposit can be applied to the rescheduled date (we will transfer it to hold the new date) one time without penalty, provided the new date is within a reasonable period (e.g. within 30 days of the original date). We will send a new confirmation for the rescheduled date.
• Rescheduling on short notice (less than 2 business days before move): This may be treated similar to a late cancellation. We cannot guarantee a new date on short notice. If we treat it as a cancellation, you may forfeit your deposit, and a new deposit might be required to book a future date. If we agree to reschedule without treating it as a full cancellation, you may be charged a rescheduling fee (or for any actual expenses incurred, such as crew travel costs) and you will need to accept whatever dates are open.
• Reschedule not rebooked within 30 days: If you postpone your move and do not select a new date within 30 days of the original, we may release your reserved date and treat the situation as a cancellation. Any deposit will then be handled per our cancellation policy (potentially forfeited). To schedule later than 30 days out, a new deposit may be required to secure that future date.

We reserve the right to make exceptions or be more lenient in our cancellation/refund policy on a case-by-case basis (for example, in genuine emergencies or unforeseen catastrophes), but this is at our sole discretion. Our goal is to be fair while also ensuring our schedule and business are protected.

Note: Integrity Movers also reserves the right to cancel or reschedule your move in certain circumstances (e.g., severe weather, unsafe conditions, crew emergencies, etc.). In such cases, we will inform you as soon as possible and work with you to reschedule. If we must cancel due to our own issues and cannot accommodate a reschedule acceptable to you, we will refund your deposit. However, we are not liable for any consequential costs you incur due to a reschedule or cancellation (such as hotel stays, etc.), except as required by law (see Section 8 on Delays and Force Majeure).

6. Pricing and Payment Terms

Non-Binding Nature of Estimates: All standard estimates are not binding, meaning the final charges are based on the actual work done, not strictly the estimate. We do not offer a 110% price cap on non-binding estimates. Final charges may be higher than the estimate if, for example, the job takes longer, involves more items or materials, requires additional services, or if other conditions differ from those originally quoted. We will always explain the reasons for any overages. If time permits and new needs arise during the move (such as adding extra stops, packing services, etc.), we will attempt to get your approval for additional charges before proceeding.

Rates and Charges: Our charges are based on our published tariff or rate sheet. For local moves (generally under 40 miles), this is usually an hourly rate (with a minimum hour requirement) plus any materials or extras. For long-distance or intrastate moves over 40 miles, charges may be based on weight or volume plus distance, in accordance with Michigan Public Service Commission guidelines for regulated moves[3][4], plus any additional services. We will outline the anticipated charges in your estimate and final bill. Common charges include: labor time, truck/travel fee (or mileage), packing materials (boxes, tape, etc.), large item fees (for pianos, safes, etc. if applicable), storage fees, and valuation coverage fees (if you opt for increased coverage). All charges will be reflected in your final invoice.

Payment Due at Delivery: Payment for moving services is due in full upon completion of the job, before unloading the goods at the destination (or before releasing goods from our custody). This is standard business practice and ensures we are paid for services at the time they are rendered[5]. You, or your authorized representative at delivery, must be prepared to pay the balance due as calculated by the crew foreman or as shown on the final Bill of Lading/invoice. We accept the following payment methods for the final balance:
– Cash (U.S. currency)
– Major Credit/Debit Cards (e.g., Visa, MasterCard, Discover, American Express) – a processing fee may apply in some cases (we will inform you in advance if so)
– Certified Check or Money Order (made out to Integrity Movers, LLC)
– Cashier’s Check or Bank Check (verified)

If you plan to pay by credit card, please ensure the card limit is sufficient and inform us if the cardholder will not be present (we may require an authorization form in advance). If paying by check, it must be a form of guaranteed funds; personal checks are not accepted at delivery unless pre-approved by us in writing.

No Unloading Before Payment: Until payment is received in full, we reserve the right to retain possession of your goods (i.e., not unload the truck or not release items from storage). This is known as the mover’s lien for payment. If you do not pay the amount due at delivery, we may hold your items on the truck or place them into storage at your expense until payment is made (see Section 13 on Storage and Abandoned Goods for more on this scenario). We sincerely hope to never invoke this right, and it can be avoided entirely by having payment ready. Important: If your move is an interstate move (across state lines), federal law may prohibit us from refusing to deliver your goods if you offer to pay up to 110% of a non-binding estimate[2]. In such cases, we will comply with the law. However, for local or intrastate moves where such regulations may not apply, or if you voluntarily agree to waive that 110% rule by these Terms, full payment is expected at delivery. If any balance remains unpaid, we will bill you and you agree to pay the remaining balance within 30 days. Past-due balances may incur a late payment fee of 1.5% per month (18% per annum)[6] and/or result in collection actions.

Certified Weight Tickets (for long-distance moves): If your charges are based on weight, we will obtain certified weight scale tickets. You have the right to request re-weighing at destination (a small fee may apply for re-weigh). Final charges will be based on the re-weigh weight if requested, otherwise the initial weight. You can inspect the weight tickets upon request.

Taxes: Any applicable sales taxes, fees, or government charges will be added to your bill as required by law (for example, state use taxes on services, if applicable).

Gratuities: Tips for the crew are optional and at your discretion. Any gratuity you give is a voluntary expression of appreciation for a job well done and is not included in your estimate or invoice.

7. Pickup and Delivery Conditions

Integrity Movers will make reasonable efforts to pick up and deliver your goods according to the agreed schedule. However, certain conditions and Customer responsibilities apply to ensure a smooth process:

• Arrival Window: We will give you an arrival time or window for our crew to begin the move. While we try to be punctual, please understand there could be variations due to previous jobs, traffic, or other logistics. We will keep you updated of any delays.
• Customer Presence: You or an authorized adult representative must be present at the origin during loading and at the destination during unloading. This person should have the authority to direct the crew where items go, sign documents (like the Bill of Lading, inventory, etc.), and make decisions if any issues arise. If no responsible person is present during the scheduled time, it may be considered a last-minute cancellation/no-show (see Section 5) and additional fees or rebooking may be required.
• Building Access and Permits: The Customer is responsible for arranging any necessary access at origin and destination. This includes reserving elevator slots in high-rise buildings, obtaining parking permits for the moving truck if required by local regulations, and clearing driveways or pathways to allow safe and efficient movement of items. If our truck cannot park reasonably close (within ~100-150 feet) to the building, or if elevators are unavailable causing the crew to use stairs or wait, additional charges may apply for long carry or stair labor as per our tariff[7][8]. Please inform us in advance of any potential access issues (narrow streets, low bridges, limited parking, etc.).
• Pathways and Protection: Please have the residence in a condition ready for movers: walkways should be clear of obstacles, clutter, or hazards. For your floors, carpets, and walls – we will use protection (such as floor runners, door jamb protectors, and moving pads) as needed. However, if there are any particularly delicate surfaces or high-value fixtures, let us know so we can take extra precautions. We are not responsible for ordinary wear and tear to floors or walls, but we will certainly attempt to avoid any scrapes or damage. If you notice any property damage caused by our crew, notify the foreman immediately so it can be documented and addressed.
• Inclement Weather: Moves will proceed in most weather conditions (rain, snow, heat, etc.) unless it is deemed hazardous. We may delay or reschedule a move due to severe weather (hurricanes, blizzards, etc.) for safety. If you choose to proceed in less-than-ideal weather, we will do our best to protect your goods (with tarps, shrink wrap, etc.), but you accept that some moisture or dirt might be unavoidable. We are not liable for weather-related damage when performing a move in such conditions at your request, as long as reasonable measures are taken.
• Oversized or Heavy Items: If you have unusually large, heavy, or bulky items (pianos, safes, appliances, pool tables, hot tubs, etc.), please ensure this was noted during booking. Additional charges, special equipment, or extra manpower may be required to handle such items safely[9]. If not disclosed beforehand, our crew may decline to move the item if it poses a safety risk or requires resources we didn’t bring. We do not dismantle certain items like grand pianos or pool tables beyond basic disassembly unless agreed in advance.
• Hazardous or Prohibited Items: For everyone’s safety, do not pack or include any hazardous materials or illegal items in your shipment. Prohibited items include, but are not limited to: explosives, firearms ammunition, flammable liquids or gases (fuel, propane tanks, paint thinners), chemicals, perishable food that might spoil in transit or attract pests, live animals or plants (without prior agreement), and any items prohibited by law. If we unknowingly load such an item and later discover it (or are made aware of it), we may remove and properly dispose of it without compensation to you, and you may be liable for any damage or delay that such item causes. We have the right to open and inspect any box or container we suspect contains prohibited items.
• Inventory and Condition at Delivery: At delivery, we will place items in the rooms you designate. The crew will reassemble any furniture they disassembled at origin. We will ask you to check off inventory or otherwise acknowledge receipt of items. It is your responsibility at delivery to note any obvious loss or damage to specific items or boxes on the delivery receipt or inventory sheet. While you still have up to 30 days to report less obvious damages (see Section 12 on Claims), notifying us immediately of significant issues helps us address them sooner. Our crew appreciates a final walkthrough of the truck and premises with you to ensure everything has been delivered and that no damage to property has occurred. By signing the delivery paperwork, you are not waiving your right to make a claim, but you are acknowledging the count of items received and any immediate problems noted.

In summary, we ask that you prepare your home and belongings for moving day and communicate with us about any special situations. A little preparation (like labeling boxes, securing smaller loose items, unplugging appliances, etc.) can make the move safer and faster for everyone.

8. Delays and Force Majeure (Uncontrollable Events)

While we do our best to adhere to agreed schedules, Integrity Movers is not responsible for delays or failure to perform resulting from circumstances beyond our control[10]. This includes, but is not limited to:

• Weather and Natural Events: Severe weather conditions (e.g., heavy snowstorms, ice, flooding, hurricanes) or natural disasters (fires, earthquakes, etc.) that make driving or moving unsafe or impossible.
• Road and Traffic Conditions: Unexpected road closures, detours, accidents, heavy traffic jams, or other transportation network issues.
• Mechanical Breakdowns: Unforeseen mechanical problems with trucks or equipment despite proper maintenance[10]. We will dispatch backup equipment as soon as possible if this occurs, but some delay might be inevitable.
• Acts of God or Government: This includes governmental actions, such as checkpoints, regulatory holds, or emergency orders (for example, road travel bans), as well as other “Acts of God” like pandemics, war, terrorism, civil unrest, or labor strikes that impact our operations.
• Shipper-Caused Delays: Situations where the Customer causes or requests a delay – for instance, you ask us to hold goods in storage longer than planned (see Section 13), or you are not available to receive the delivery on the scheduled date, etc. We will accommodate when possible, but additional fees may apply for storage or extra handling.

We guarantee only reasonable dispatch – meaning we will make a good-faith effort to pick up and deliver as close as possible to the requested dates[10]. However, we do not guarantee exact delivery dates or times unless explicitly agreed (for example, if you purchase an additional service for guaranteed delivery date, which would be noted on your contract). If a delay occurs, we will communicate with you about the new expected delivery timing. In the case of a long delay for interstate shipments, you may have certain rights under federal law – we will inform you of those if applicable.

Liability for Delays: In general, if a delay is caused by factors outside our control (as listed above), Integrity Movers will not be liable for any resulting costs or damages (for example, hotel stays, lost wages, or other expenses on your part due to the delay). This is a standard condition in moving agreements and is necessary because unpredictable events can happen[10]. We recommend scheduling your move with some cushion before any critical deadlines (like lease end dates or the start of a new job) when possible. If a delay is within our control and we fail to deliver within a reasonable time, our liability (if any) would be limited per Section 11 (for instance, limited to refunding certain charges, and not any consequential damages).

Acts of God Clause: No party shall be considered in breach of contract for failing to perform obligations (except payment obligations) due to an Act of God or other force majeure event outside of reasonable control. The moving crew’s safety and the security of your goods are our top priorities; we will not jeopardize either for the sake of a timeline when conditions are dangerous. If a delay does occur, we will resume work as soon as it is safe and feasible to do so.

9. Customer Responsibilities

Moving is a team effort. We need your cooperation to ensure everything goes smoothly and safely. By agreeing to these Terms, you as the Customer agree to the following responsibilities:

• Accurate Information: Provide accurate and complete information about the pickup and delivery locations, the general nature and scope of the items to be moved, and any conditions that might affect the move (e.g., “third floor apartment, no elevator,” or “narrow street, truck over 20 feet can’t fit,” etc.). Misrepresenting the situation (even unintentionally) can lead to delays and added costs. We don’t expect you to weigh your furniture, but do inform us of any particularly large or heavy items, fragile or high-value items, or other unusual aspects of your move.
• Packing by Customer: If you are doing any packing yourself (rather than hiring our packing service), you agree to have all your smaller items, loose belongings, and non-furniture contents properly packed in sealed boxes or containers before the movers arrive. All boxes should be closed and taped shut. Label boxes clearly if they need special handling (e.g., “Fragile – glassware”). Do not overpack boxes beyond their strength. For any items you leave loose or not boxed (e.g., a lamp or a picture frame you didn’t pack), the crew can assist in packing them at our standard packing rates. We are not liable for damage to items you packed yourself unless there is clear evidence of external damage to the box caused by our handling[11] (see Section 11). It’s best to let our professionals pack fragile or valuable items for best results.
• Disconnecting Appliances and Electronics: Prior to the movers’ arrival, please disconnect and prepare major appliances (washer, dryer, refrigerator) and electronics. For washers, turn off water supply and drain lines; for refrigerators and freezers, empty and defrost them at least 24 hours in advance. We can assist with basic disconnections or reconnections if agreed (and if included in the order), but we are not licensed plumbers or electricians – any hardwired or specialized disconnects (like gas lines, ice-makers, mounted TVs) should be handled by you or a professional third party ahead of time. We are not responsible for the working condition of appliances or electronics after the move unless there is visible physical damage caused by mishandling. Internal components can sometimes shift or malfunction due to vibrations in transit, which is beyond our control if the item was handled properly externally.
• Personal / High Value Items: Remove from the moving shipment and personally safeguard any items of extraordinary value, personal importance, or that you will need immediately. This includes jewelry, cash, credit cards, medications, important documents (legal papers, passports, deeds, financial statements), laptops or small electronics, checkbooks, heirlooms, photo albums, etc. We strongly recommend you carry these with you instead of putting them on the moving truck. Integrity Movers is not liable for loss or damage to such items if they are not disclosed and included on an inventory of high-value items (see Section 11) – in fact, we advise they not be shipped at all for peace of mind. Similarly, remove any firearms or ammunition – we will not transport those unless specifically agreed and properly documented according to law.
• Labeling and Special Instructions: Clearly label any boxes or items that require special handling or that you want us to pay particular attention to. For example, if certain boxes should remain upright, mark them “This side up.” If an item has a weak point or is especially fragile, inform the crew. Also, communicate any special instructions like “do not stack anything on this box” or “parts/hardware for bed frame are in this bag,” etc.
• Presence at Load/Delivery & Inspecting: As mentioned in Section 7, you or your agent need to be present. Before the crew leaves origin, do a walkthrough to ensure nothing intended for moving is left behind (check closets, attics, basements, outdoor areas). At delivery, check that all items are unloaded. If you notice any damage to your goods or property, inform the crew right away so they can note it. We’ll assist with basic furniture placement as you direct, but once we leave, moving things around is up to you, so try to decide where you want big items to go.
• Payment: Have payment ready as described in Section 6. If someone else is paying for you (e.g., a relative or employer), make arrangements ahead of time to ensure we receive payment at delivery. If paying by cash, have enough on hand; if by card, ensure we have the card info or that you can process it with our foreman; if by certified check, the amount should be correctly written for the final balance. Non-payment can lead to serious inconveniences (like your goods not being released), which we all want to avoid.
• Follow Laws and Regulations: Ensure that performing your move won’t violate any laws or rules that you know of (for instance, if moving out of a building that requires use of a service elevator or reservation, you must follow those rules; or if moving out of a city apartment that requires a Certificate of Insurance from us for building management, let us know in advance so we can provide it).
• No Illegal, Hazardous, or Unsafe Materials: As noted in Section 7, do not include anything dangerous or illegal in the shipment. Also, do not ask our movers to do anything unsafe or in violation of law (like driving overweight on a road, or transporting something illegally). If you have disposal needs (chemicals, paint, etc.), ask us and we can guide you to proper disposal methods, but we won’t take them on the truck.
• Pets and Children: For safety, please keep any pets secured and small children supervised during the move process. There will be a lot of activity, heavy items being moved, and doors open. We love pets, but they can be underfoot or scared – it’s best to keep them in a safe area. Similarly, children should be kept at a safe distance as heavy furniture and moving equipment can pose hazards.
• Attire and Environment: There’s no need to help lift things (we prefer you don’t risk injury), but if you are present around the crew, wearing closed-toe shoes is advisable. Also, maintaining a comfortable environment (heat in winter, AC or fans in summer if possible) can help the crew stay efficient, though this might not always be fully in your control.

By fulfilling these responsibilities, you help ensure a quicker, safer move. If the Customer fails to meet these responsibilities and it leads to damage, delay, or hazard, the Company may not be liable for resulting issues and may charge additional fees if extra work or time is required.

10. Safety, Conduct, and Right to Refuse Service

Integrity Movers is committed to maintaining a safe, respectful working environment for both our crew and our customers. We expect all parties to behave courteously and cooperate. We reserve the right to refuse or discontinue service if our crew encounters:

• Threatening, Abusive, or Harassing Behavior: This includes verbal abuse, yelling of profanities, discrimination, sexual harassment, or any form of threat or intimidation directed at our movers or staff. Such behavior is not tolerated[12]. If a crew feels unsafe or is being harassed, they will contact management and may halt the move. The move will not resume until the issue is resolved to our satisfaction, and we may, at our discretion, cancel the job. If cancellation is due to customer misconduct, you may forfeit any deposit and still be responsible for payment for any work already performed. Harassment or abuse could also result in law enforcement involvement if the situation warrants.
• Unsafe or Unsanitary Conditions: As described in Section 9 and per our company safety policies, if the location is found to be unsafe (structurally unsound, infested with pests, contaminated with biohazards) or unsanitary to an extreme degree (e.g. excessive hoarded trash, human or animal waste present, etc.), our foreman will evaluate whether the crew can proceed[12]. We reserve the right to refuse service in such cases for the health and safety of our workers. We will notify you of the issue and you will have the opportunity to remedy the condition if possible (for example, quickly cleaning a slippery spill or securing a dangerous dog). If the conditions cannot be made safe in a reasonable time, we may cancel or pause the move. Charges for any work done up to that point (or minimum charges) will apply, and if rescheduling is possible after conditions improve, additional fees may also apply.
• Illegal Activities: If our crew arrives and witnesses illegal activities (such as open drug use, violent behavior, etc.), or if they are asked to do something illegal (e.g., dispose of hazardous waste illegally, transport illicit items), they will refuse and likely leave the premises. We abide by laws and expect our customers to as well. Illegal activity may result in immediate cancellation without refund and potential reporting to authorities if appropriate.
• Property or Building Restrictions: If performing the move as ordered would likely result in damage to the building or violate building regulations (for instance, moving a large item that clearly won’t fit through a doorway without disassembly which the customer refuses to allow, or using an elevator in a way the building prohibits), we will stop and discuss alternatives with you. If you insist on proceeding in a manner that risks significant damage or violation, our crew may refuse for liability reasons. We might require you to sign a damage waiver for a specific risk if you want us to attempt it against our advice. If no agreement is reached, we may have to decline to move that item or end the job.

Our Commitment: Our movers will also conduct themselves professionally. If you ever feel a crew member is acting inappropriately or unsafely, please contact our main office immediately. We do not tolerate our staff being rude or unprofessional to customers either. Both you and our workers have a right to be treated with respect.

In summary, safety and mutual respect are non-negotiable. The Company’s right to refuse service is exercised only in extreme or justifiable cases. Should a refusal or cessation of service occur, we will document the reasons. If the fault lies with the customer or conditions at the site, you may be responsible for any costs incurred up to that point. If the issue can be resolved (for example, removing a hazard), we will resume the move, but any downtime may be added to the bill. If we cancel the move entirely due to customer misconduct or unsafe conditions, we are not liable for any consequential damages or expenses you incur due to the cancellation.

11. Valuation and Liability for Loss or Damage

It is important to understand the extent of our liability if your goods are lost or damaged during the move. By law, moving companies offer different levels of coverage (valuation) for your shipment. Integrity Movers provides a standard basic coverage by default at no extra charge, and we offer higher levels of protection (at additional cost) if you desire fuller coverage. The options are:

• Option 1: Basic Liability Coverage (Released Value) – Default coverage at $0.60 per pound per article. This is the minimal level of mover liability that is provided free of charge (included in the base moving rate)[13]. Under this option, if an item is lost, destroyed, or damaged while in our custody, our liability is calculated by weight – specifically, $0.60 (60 cents) per pound per item[13]. For example, if a 50-pound dresser is damaged beyond repair, the maximum we would owe for that item is 50 lbs * $0.60 = $30, regardless of the actual value of the dresser. No additional premium or fee is required from you for this coverage. However, this amount is likely far below the actual value of most goods, so please consider whether this level of protection is sufficient for you. We will explicitly ask you to choose or confirm this level or a higher level of coverage before your move. If you do not purchase additional coverage (Option 2 below), your move will default to this Released Value of 60¢/lb per item.
• Option 2: Full Value Protection (FVP) – Optional coverage for full repair or replacement value. If you purchase Full Value Protection, the Company agrees (subject to certain limits and exclusions) to be liable for either the replacement value of lost or damaged items, the cost of repairs, or a cash settlement for the fair market value of the item, at our discretion, up to the total declared value of your shipment. When selecting FVP, you will be asked to declare a total value for your shipment (e.g., $50,000 for all items) or a value per pound (e.g., $6.00 per pound of estimated shipment weight, which is a common formula). There will be an additional charge for this coverage, which will be explained to you (often a certain rate per $1,000 of value, or a flat fee). If an item is lost or damaged under FVP, we can either: repair the item to its previous condition, or replace it with an item of like kind and quality, or pay you the market value to replace it – whichever is appropriate. Important conditions for FVP: You must list any individual items of extraordinary value on a high-value inventory form (see below) to ensure they are covered. There may be a deductible if you choose one to reduce the cost. FVP coverage purchased through us is subject to the specific terms on the addendum or valuation certificate we will provide, which may incorporate insurance underwriting or specific exceptions. Full Value Protection is not in effect unless you pay for it and it is noted on your Bill of Lading or a separate addendum. If you decline FVP, you will be defaulted to Basic Coverage (60¢/lb).[14] (The “full value protection plan” is available for an additional cost[14].)
• Option 3: Third-Party or External Insurance (Customer’s own insurance): You also have the option to obtain separate transit insurance from a third-party insurer. Some homeowners or renters insurance policies might cover moving damage; you should check with your insurance agent. We can also refer you to third-party insurance providers who specialize in moving insurance if you wish to purchase coverage beyond the basic $0.60/lb without going through our FVP option. One such provider is MovingInsurance.com[15], among others. If you purchase third-party insurance, you would handle claims directly with that insurer (but still need to note issues at delivery with us). Even if you buy third-party insurance, we will still transport your goods under the Released Value coverage (unless you also opted for our FVP), but the insurance can cover the difference. Be aware that third-party insurance policies often require you to file a claim within a certain timeframe as well, and you must still document any loss/damage properly.

High-Value Items / Extraordinary Value: If you have any items of extraordinary value (generally items worth more than $100 per pound)[16], you must disclose and identify those items to us in writing before the move and especially if you opt for FVP. Examples include jewelry, precious stones or metals, antiques, fine art, rare collectibles, furs, electronics, china or crystal sets, rare books, etc.[16]. We will provide a high-value inventory form for you to list these items. This ensures such items are specifically noted and covered. If you do not declare an item of extraordinary value and it is lost or damaged, our liability for that item may be limited to $100 per pound (as if it were only ordinary value) or to the standard $0.60/lb if you only have basic coverage, and not the full value of the item. We are not liable for extraordinary value items in excess of $100/lb unless they are declared; this is a standard condition to prevent misunderstandings[16].

Pairs and Sets: In the event that one item of a pair or set (like a chair from a set of 6 dining chairs, or one speaker of a stereo pair) is damaged or lost, our liability is limited to the lost/damaged item itself, not the entire set. We are not obligated to replace or pay for the entire set, only the item affected. We will attempt to match replacements or repair to original quality, but we do not guarantee items will perfectly match in appearance.

Exclusions and Limitations: There are certain losses for which we are not liable under any valuation option, typically because they are beyond our control or are excluded by law or industry standards. These include:

• Items in Customer-Packed Boxes: We are not responsible for the contents of boxes, containers, or drawers you packed yourself, unless there is clear evidence of external damage to that box or container caused by mishandling by our crew[11]. If a box arrives intact with no sign of crushing or damage and you later find something inside broken, it will be presumed that it was not packed properly to withstand a normal move. For this reason, consider letting us pack fragile items.
• Internal Electronics or Mechanical Functioning: We do not cover internal mechanical or electrical damage to devices (TVs, stereos, appliances, computers, etc.) unless there is obvious external damage indicating mishandling. For example, if a television or computer monitor stops working after the move but shows no physical damage, we cannot accept liability since it could be an internal component issue or jostling inherent in any transport. Similarly, we are not responsible for data loss on computers or other storage devices – please back up important data before the move.
• Pressed Wood and Particle Board Furniture: Furniture made of pressed wood (particle board / MDF, common in inexpensive flat-pack furniture) is prone to damage when moved. Joints may loosen or the material may crack. These items are inherently fragile. We will handle them with care, but any damage to pressed-wood furniture may be excluded from coverage unless there is evidence of mishandling beyond ordinary moving. We cannot reassemble particle board furniture that has previously been assembled, as the structural integrity is often compromised once taken apart.
• Unavoidable or Inherent Risks: Some items may suffer effects from transport despite proper handling. For instance, wood furniture may get minor scratches or finish rubs (we use pads to prevent this, but minor marks can happen), particle board furniture may loosen, mattresses can get lightly soiled (we recommend mattress bags), and plants may not survive being moved in a truck due to heat/cold or lack of sunlight (we generally do not move plants long-distance for this reason). We are not liable for these inherent risks. We recommend you transport small, delicate plants or any especially fragile collectibles personally if possible.
• No Liability for Certain Types of Damage: We are not responsible for indirect or consequential damages such as emotional distress, lost profits or income, or loss of use of an item. Our liability is only for the item’s repair or depreciated value, as applicable under the valuation option. We also do not cover: pre-existing damage (any scratches or wear already present before the move), nor wear and tear from normal handling (minor nicks or scratches that do not affect the use of the item, especially if the item is old or poorly made). For instance, if an old piece of furniture is extremely fragile due to age, we may ask you to sign a waiver that we are not responsible if it cannot withstand the move.
• Valuables and Personal Items Exclusion: As stated, cash, jewelry, important documents, and other small valuables should be kept with you. If such items are included in the move without our knowledge, we shall not be liable for their loss or misplacement. We also do not accept liability for firearms or ammunition which we have not explicitly taken responsibility for (and typically we will not move ammunition at all).
• Hazardous Damage: We are not liable for damage or loss caused by causes outside our control such as fire, explosion, riots, strikes, acts of God (natural disasters), or by authorities of law (for example, if a shipment is confiscated or damaged by order of government or during inspection at a checkpoint, that’s beyond our liability). We take precautions to prevent fire or theft, etc., but for instance, if a wildfire or flood overtakes the warehouse where goods are stored, that would be an act of God scenario.
• Sets and Matching Items: As noted, we won’t pay for undamaged pieces of a set. Also, if one part of a pair is damaged, and an exact replacement isn’t available, we’ll pay only for that part’s value, not for a new pair.

Acknowledgement of Basic Coverage if No Selection Made: If you do not select the Full Value Protection or declare value on the Bill of Lading, your shipment will move under the Basic $0.60/lb per article coverage by default. You will be asked to acknowledge this in writing on the Bill of Lading (usually by signing a waiver of full protection). This is an important decision: by accepting the basic coverage, you are waiving any claim to full replacement value of your goods in case of damage or loss. We cannot change the coverage after the move, so please consider your options beforehand. If you have questions about coverage, ask us before moving day.

12. Claims and Filing Procedures

We hope your move is entirely successful with no loss or damage. In the event you do need to file a claim for damaged or missing items, the following procedures and timelines apply:

• Notify at Delivery (if possible): As mentioned, it’s best to point out any noticeable damage or missing items to the crew at delivery and have it noted on the delivery paperwork. This is not a formal claim, but it creates a record. The crew might attempt to locate missing items or fix minor issues on the spot (for example, tightening screws or addressing a small scratch with a furniture pen) if feasible. However, even if you don’t notice something until after the crew departs, you can still file a claim as long as you do so within the allowed time.
• Time Limit to File a Claim: All claims for loss, damage, or delay must be submitted in writing within 30 days of your delivery date[17] (or, if an entire shipment is lost or not delivered at all, within 30 days of the date it should have been delivered). This is a Michigan intrastate standard and our company policy. (Note: For interstate moves governed by federal rules, you normally have up to 9 months to file a claim, but we urge you not to wait – the sooner we know of an issue, the better. Our 30-day window is intended for all moves to encourage prompt reporting, but we will honor the minimum legal requirements if broader rights apply.) The claim must be in writing – an email or letter is acceptable – and should describe the specific damage or loss and the amount you are claiming (if known). Photographs are very helpful to include for damaged items. We will supply a claim form upon request to guide you in providing the needed information.
• Where to Send the Claim: Submit your written claim to our office (either by email to our customer service/claims department or by mail to our business address). The Bill of Lading or our website will have the contact information for claims. If you have purchased third-party insurance, you’ll file a separate claim with that insurer as well (but still let us know of the issue too).
• Acknowledgment: We will acknowledge receipt of your claim promptly (usually within 5 business days). We may request further details or documentation. For example, we might ask for repair estimates for a damaged item, or proof of value for a lost item (like a receipt).
• Investigation: Our team will investigate the claim, which may involve speaking with the crew, reviewing photos or notes, and possibly sending an adjuster to inspect the damaged items. We strive to resolve claims within 30 to 60 days whenever possible. Complex cases or those involving third-party insurance might take longer, but we will keep you updated on the status. Our goal is fairness and maintaining our reputation – we will pay legitimate claims per the valuation coverage you selected. If an item can be repaired to original functionality and appearance, we will likely opt to repair it (paying a repair firm or reimbursing you for repair costs). If it’s not repairable or is missing, we will settle based on the valuation coverage (either by replacement or cash as appropriate).
• Settlement Offer or Denial: After investigation, we will send you a written response. It will either offer a settlement (e.g., a certain dollar amount or a plan to repair/replace) or deny the claim with reasons. Most small claims under our basic coverage are straightforward (weight x $0.60). If Full Value Protection was in effect, valuations will be based on current market replacement or agreed value. Our settlement letter will outline how we arrived at the amount. If you agree with the offer, you’ll sign a release and we’ll process payment or repairs.
• Legal Action Time Limit: If you are dissatisfied with our claim decision, you have the right to pursue further action. However, any lawsuit or legal action against Integrity Movers must be initiated within 2 years and 1 day from the date we give you a written notice denying any part of your claim[17]. This is a standard statute of limitations in the moving industry (reflecting federal regulations as well). If you wait longer than that, your claim will be time-barred (too late to file). We hope to resolve things directly, but this clause is to protect both parties by ensuring timely resolution of disputes.
• Arbitration: (If applicable) For interstate moves, federal law requires moving companies to offer a neutral arbitration program for disputes, particularly for unresolved claims or charge disputes. Integrity Movers is enrolled in an arbitration program as required. If we cannot reach an agreement on your claim, we will inform you of your option to arbitrate the dispute through that program, which is less formal than court. You can choose to use arbitration or not, but it may be a faster and cost-effective way to resolve certain issues. Details of the arbitration process are available on request (including any associated costs and how to initiate it). Keep in mind, arbitration decisions are binding and can cap certain types of damages. Note: You still must file your initial claim in writing within 30 days to preserve your rights, regardless of arbitration. (Arbitration is mentioned here for completeness, but primarily applies to interstate moves; for local moves, disputes would typically go through small claims court or negotiation.)[18]
• Customer Cooperation: We ask that you retain any damaged items (don’t throw them away) until the claim is resolved, as we may need to inspect them or retrieve them after settlement (they become Company salvage if we paid full value for them). Also, please provide timely responses to any questions we have during the claim review. Cooperation helps speed up resolution.
• Concealed Damage: Sometimes, damage is not immediately evident (e.g., you unpack a box days later and find something broken). This is why the claim period is 30 days – to give you a chance to unpack and inspect everything. “Concealed damage” (damage not noted at delivery) is harder to evaluate, and the presumption is that if the box looked fine outside, it may be due to improper packing. We will still consider such claims, but may deny them if evidence suggests it wasn’t due to our handling. Nevertheless, report concealed damage as soon as found, definitely within the 30-day window.

Summary of Claim Timeline: You have 30 days from delivery to submit a written claim of loss or damage. We will acknowledge and investigate promptly. If we deny your claim (in whole or part), you have up to 2 years from that denial to pursue legal action[17], or you may choose arbitration if available. After 2 years, we will consider the matter closed. We truly aim to handle every item with integrity (it’s in our name) and avoid any damage or loss, but in the rare event it happens, we follow this fair claims process.

13. Storage-in-Transit (SIT) and Unclaimed Goods

Sometimes, a situation arises where your goods cannot be delivered immediately to the final destination. This could be due to a delay in your closing date, an unexpected issue with your new residence, you not being available to receive delivery, or other reasons. In such cases, Integrity Movers can arrange Storage-in-Transit (SIT) for your shipment. The following terms apply to storage and any unclaimed or refused goods:

• Storage-in-Transit (Short-Term Storage): If we need to hold your goods temporarily, we will store them in a secure facility, either operated by Integrity Movers or a vetted third-party warehouse. This is considered an extension of the moving service, and fees will apply. Storage charges may include a handling fee for unloading the truck into the warehouse and re-loading for redelivery, a storage fee calculated per day or month (with a minimum period, e.g., one month minimum), and possibly warehouse valuation coverage fees. We will inform you of the rates at the time storage is arranged. While in storage-in-transit under 90 days, your goods are still covered by the valuation option you selected (Basic or Full Value) as though the move is ongoing. If storage exceeds a certain period (typically 90 days), it may convert to long-term storage, at which point a different liability scheme (warehouseman’s legal liability, often a lower per-pound basis) may apply – we will let you know in advance if that is the case.
• Notification and Access: We will communicate with you to schedule the redelivery from storage to your final destination. If you need to retrieve some items from storage or want to end storage earlier than planned, you must notify us and settle any charges due. Access to your goods while in storage may require an appointment and an access fee (because warehouse staff must pull your vaults or containers). Generally, it’s best to store only if you do not need the items, and plan to have them delivered all at once to avoid extra handling fees.
• Payment for Storage Services: You are responsible for any storage fees and associated handling or delivery charges. Typically, we’ll bill you monthly for storage or require prepayment for a defined storage term. If the need for storage arises unexpectedly (like a last-minute change on delivery day), the moving crew will get instructions from our dispatch and we will update the paperwork to reflect that the goods are going into SIT. You will still owe for the moving services up to the point of storage (which usually means all transportation to the warehouse plus the first handling fee), due at that time. Ongoing storage fees then accrue until redelivery. We will not release goods from storage until all storage charges and any remaining transport charges are paid in full (similar to a lien situation, as allowed by law).
• Customer Failure to Accept Delivery: If we attempt to deliver your shipment as scheduled and you are not present or prepared to receive delivery (or if you have not paid the required charges to that point), we may place the goods into storage at your expense. This will be considered a constructive delivery – meaning the contract terms have been fulfilled to the point of placing in storage. The warehouse will be considered the temporary destination. In such an event, we will notify you of the storage location and how you can claim your goods. Any additional attempted delivery will be arranged at a later date and will incur additional delivery charges. For example, if our truck arrives and cannot unload because you don’t have the keys to your new home yet, we will go to storage. Redelivery maybe the next day or whenever you’re ready, but you’ll pay for the extra handling and storage in the interim.
• Duration of SIT: Generally, Storage-in-Transit is intended for short durations (days to a few weeks). If storage needs to extend beyond a certain period (commonly 90 days), it often is classified as long-term storage. At that point, the legal nature of the service may shift from “carrier” to “warehouseman.” We will inform you and likely have you sign a storage contract if it becomes long-term. Different insurance/valuation may apply at that stage (often warehouses have a standard limited liability of e.g. $0.30 per pound, unless you pay for increased coverage). Keep in contact with us regarding how long you expect storage to last.
• Unclaimed or Abandoned Goods: If your goods are in our possession (whether on a truck or in storage) and you fail to pay the charges due or fail to accept delivery after we have made attempts to contact you, your goods may be deemed “unclaimed” or “abandoned” after a certain period. Integrity Movers will follow Michigan law regarding abandoned property and carrier liens. This means:
• We will send you a notice (to your last known address and/or email) demanding payment and pickup/delivery arrangements by a certain deadline. We will make reasonable attempts to reach you.
• If you do not respond or fail to arrange payment and delivery, and a minimum of 15 days (or the period required by law) has passed since we first attempted delivery, we may exercise our right to sell or dispose of some or all of the goods to recover the funds owed[19]. This is a last resort. For example, under Michigan law or applicable statutes, a warehouse or carrier can hold a public auction of goods to recover storage fees. We will comply with any required legal procedures, such as publishing notices of sale or obtaining any necessary court orders.
• Proceeds of any sale will be applied first to amounts you owe (storage charges, moving charges, costs of sale, etc.). If there is any surplus from the sale, we will hold it for you or remit it as required by law (and if you cannot be located, unclaimed surplus may be handled per state unclaimed property laws). If the sale does not cover all your owed charges, we reserve the right to pursue you for the difference.
• Some items may have to be disposed of (thrown away) rather than sold, especially if they have low resale value or are perishable or personal in nature (e.g., family photographs or personal documents won’t be sold; we’d store them as long as we legally must or return them if possible).
• We reiterate: we will make multiple attempts to avoid this outcome. It’s an extremely rare situation that a customer disappears on their goods. But we must include this term to protect against indefinite storage of goods with no payment.
• Liability During Storage: While in storage, our liability for the goods continues as per the valuation option you chose, up to 90 days. If a fire, theft, or other damage occurs in the warehouse during SIT, we would be responsible per those valuation limits (e.g., $0.60/lb by default, unless you purchased higher coverage). After 90 days (or if the status changes to permanent storage), the liability may convert to warehouse standard liability (which could be different, often even lower). We recommend you maintain your own insurance for items in storage, as our liability is limited. Many homeowners’ policies cover goods in storage – check with your insurer.

If your goods are placed into storage due to your request or necessity, we will give you all relevant details in writing at that time (location, contact, rates, etc.). Always keep us updated with your current address, phone, and email during the move and any storage period, so we can reach you with updates or questions.

14. Governing Law and Jurisdiction

This agreement and any contract between you and Integrity Movers (including the Bill of Lading and these Terms) shall be governed by the laws of the State of Michigan, except where federal law (such as the federal statutes and regulations governing interstate transportation) preempts state law. In the event of any disputes or legal proceedings, you agree that such matters will be brought in a court of competent jurisdiction located in the State of Michigan. Typically, minor disputes can be handled in Michigan small claims court (if within the monetary limit), or otherwise in the appropriate Michigan state court for the county in which Integrity Movers has its principal place of business (unless another venue is required by law). By entering this agreement, you consent to personal jurisdiction in Michigan for the purpose of resolving any disputes.

If this move is an interstate move (from Michigan to another state or vice versa, or passing through other states), then federal law (including regulations of the Federal Motor Carrier Safety Administration) will apply in addition to these Terms. In an interstate context, certain provisions of these Terms may be unenforceable if they conflict with federal law (for example, claim filing and liability rules under the Carmack Amendment). In any such case, those Terms shall be construed in a manner most consistent with the law, and all other provisions remain in effect.

15. Severability

Each provision of these Terms is separate and divisible. If any part of the Terms is found by a court or regulator to be invalid or unenforceable, that shall not affect the validity of the remainder of the agreement. An invalid clause will be interpreted, if possible, to fulfill its intended purpose to the fullest extent permitted by law, and if it cannot be, it will be considered removed, but the rest of the Terms will stay in force.

16. Acceptance of Terms

By accepting our moving estimate, signing the Bill of Lading, or permitting Integrity Movers to load your goods, you confirm that you have read or had the opportunity to read these Terms and Conditions and agree to be bound by them. These Terms protect both you as the Customer and us as the Service Provider by clarifying each party’s rights and responsibilities. If you have any questions about these Terms, please ask us before your move begins. We are happy to explain any part of this document. Our aim is to provide honest, high-quality moving services – as our name suggests, integrity is paramount.

Thank you for choosing Integrity Movers, LLC for your moving needs. We appreciate your business and look forward to providing you with a smooth and stress-free moving experience.

[1] [7] [8] [9] [11] [13] [14] [16] [18] Tariff and Terms & Conditions – People Movers – The Real Movers

https://peoplemoversusa.com/tarriff-and-toc/

[2] [3] michigan.gov

https://www.michigan.gov/-/media/Project/Websites/msp/cved/Keys_to_HHG_Moves_Michigan_81517_FINAL2.pdf?rev=49db3eb0a08742c0b5d19a19e93b3642

[4] Layout 1

https://www.corriganmoving.com/wp-content/uploads/2024/09/MMA-Intrastate-Moving-Guide.pdf

[5] [6] [10] [15] [17] [19]  Privacy Policy | Yellow Truck Moving | Chicago, IL 

https://www.yellowtruckmoving.com/terms—conditions

[12] Right to Refuse Moving Service Based on Unsanitary Conditions

https://allinmovingsystems.com/moving-systems-right/

Integrity Movers, LLC — Summary Terms (Short Form)

This move is governed by Integrity Movers’ full Terms & Conditions. By signing, you agree to this summary and the full Terms at: 

INSERT LINK HERE

1) Pricing & Payment

• Estimates are non-binding. Final charges are based on actual time, services, materials, access, and scope. We do not honor a 110% cap.
• Payment due at delivery (before unloading/release). Accepted: cash, major cards, certified/cashier’s check. Personal checks require prior written approval.
• If payment isn’t made, we may place goods into storage at your expense and retain a mover’s lien until paid.

2) Liability, Valuation & Claims

• Default coverage: $0.60 per pound per article (released value).
• Full Value Protection (optional): Must be purchased before the move and listed on the Bill of Lading; high-value items must be declared.
• Not covered: contents of customer-packed boxes without external damage, pressed-wood/particle-board fragility, internal electronics issues without external damage, prohibited items, and ordinary wear/tear.
• Claims: Submit in writing within 30 days of delivery. Lawsuit/arb deadline: 2 years + 1 day from written denial.

3) Access, Safety & Customer Responsibilities

• You ensure safe/legal access (parking, elevator reservations, clear paths). Long carries/stairs/waits may add charges.
• No hazardous/illegal items. Keep valuables (cash, jewelry, passports, meds) with you.
• We may refuse/stop service for harassment/abuse, unsafe or unsanitary conditions, illegal requests, or property risks.

4) Scheduling, COI, Storage & Cancellations

• Deposits reserve dates. Late changes may require a new deposit or fees.
• Cancellations/reschedules: With short notice, deposits may be forfeited; reschedules may need a new deposit to re-enter the schedule.
• If delivery can’t occur, we may place goods into Storage-in-Transit at your expense; charges accrue until redelivery.
• COIs: Tell us 72+ hours in advance if a building requires a Certificate of Insurance; late COI requests may incur a fee.